03 Nov
|
Andaman Island Travels
|
Noida
03 Nov
Andaman Island Travels
Noida
Job Title: Customer Support Executive Voice & Chat Process
Roles & Responsibilities:
Handle customer inquiries through inbound/outbound calls, WhatsApp, email, and chat.
Assist customers with domestic, international, and Andaman tour packages.
Provide information regarding itineraries, hotels, resorts, sightseeing, transfers, and travel bookings.
Resolve customer queries related to bookings, cancellations, amendments, and travel requirements.
Coordinate with the sales, reservations, and operations teams to ensure smooth travel arrangements.
Follow up with customers and provide timely updates regarding their bookings.
Maintain accurate customer records and inquiry details in the CRM or company tracker.
Ensure qualified communication, customer satisfaction, and timely query resolution.
Escalate complex issues to the concerned department and follow company SOPs.
📌 Customer Onboarding Voice/chat Support Noida
🏢 Andaman Island Travels
📍 Noida