Company Description Meritaxis Consulting Pvt Ltd is a growing consulting and services organization that supports clients with tailored business solutions across various industries. The company focuses on delivering high-quality customer interactions and productive operational processes to help clients achieve their goals. Meritaxis emphasizes professionalism, accountability, and performance, offering structured training and development for its team members. Joining Meritaxis provides an opportunity to work in a dynamic environment with clear performance standards and growth potential.
Role Description The International Call Center Executive is a full time, on-site role based in Shimla. This position involves handling inbound and outbound calls with international customers, responding to inquiries, resolving issues, and providing accurate information about products and services. The role includes managing customer interactions through call center systems, following scripts and guidelines, and documenting each conversation in the CRM or ticketing tools. The executive will collaborate with team members and supervisors to meet call quality, productivity, and customer satisfaction targets, while adhering to professional communication standards and company policies.



The position may also involve upselling or cross-selling services when appropriate and participating in regular coaching and training sessions.
Qualifications
Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathy, problem solving, and timely resolution.
Candidates should possess clear and professional Communication skills, including fluent spoken English and the ability to handle international calls confidently.
Candidates should possess experience or aptitude in Contact Centers, including familiarity with call handling procedures, CRM tools, and performance metrics.
Candidates should possess Sales skills, such as persuasive speaking, objection handling, and the ability to identify opportunities to promote products or services.
Relevant qualifications include a high school diploma or bachelor’s degree, prior experience in an international BPO or call center, and basic computer literacy (email, spreadsheets, call center software).
Additional beneficial qualities include willingness to work in rotational shifts, solid listening skills, resilience under pressure, and a commitment to maintaining professional conduct with diverse customers.

📌 International Call Center Executive Shimla (India)
🏢 Meritaxis Consulting
📍 India