Title: ERM Executive

Job Responsibilities:
Monitor and track open, pending, and overdue tickets.
Send reminders and follow up with ticket owners for timely resolution.
Track SLA deadlines and escalate delayed tickets to the concerned managers.
Ensure tickets are updated and closed with proper remarks.
Prepare daily pending-ticket reports and weekly/monthly SLA reports.
Analyze ticket ageing, SLA breaches, and department-wise delays.
Coordinate with different departments to ensure timely closure of tickets.

Requirements:
Solid communication skills; ability to handle sensitive information with discretion.
Bachelors degree or Masters degree.
2 to 3 years of experience in ticketing systems.
Proficiency in MS Excel and MIS reporting.
Attention to detail and coordination skills.
Excellent organizational and communication skills.
Ability to work under pressure and meet deadlines.

Location: Hyderabad (Mon- Sat)

📌 Erm Executive Hyderabad
🏢 Med Manor Organics
📍 Hyderabad