Job Roles & Responsibilities:
1. Sales Target Achievement: Ensure monthly retail, wholesale, revenue and profitability targets are achieved through effective planning and execution.
2. Team Management: Supervise sales executives, allocate individual targets, monitor productivity and ensure accountability for performance.
3. Lead Management: Ensure 100% lead allocation, timely follow-ups, Accelerator updates and conversion of enquiries into bookings and retail sales.
- 4. Daily Sales Monitoring: Review daily enquiries, bookings, retail, pending deliveries, cancellations and individual sales executive performance.
- 5. Customer Experience: Maintain customer satisfaction throughout the sales process, resolve escalations and minimise customer complaints.
- 6. Finance & Insurance: Maximise finance penetration, insurance conversion, accessories sales and additional revenue while ensuring compliance with company policies.
- 7. Stock & Inventory Management: Monitor vehicle availability, ageing stock, variant-wise demand and coordinate timely stock replenishment.
- 8. Sales Process Compliance: Ensure accurate documentation, payment verification, approved discounts, timely invoicing and adherence to TVS SOPs.
- 9. Reporting & MIS: Submit accurate daily, weekly and monthly sales reports,



including target achievement, lead conversion and pending cases.
- 10. Team Development: Conduct daily sales reviews, product training, performance evaluations and corrective action for underperforming employees.
- 11. Business Development: Generate business through field activities, corporate enquiries, referrals, digital leads and local marketing initiatives.
- 12. Profitability & Accountability: Maintain dealership profitability, control unnecessary discounts, improve revenue per vehicle and take ownership of overall showroom sales performance.
- Key Performance Indicators (KPIs):
- KPI Expected Standard
Monthly retail target 100% achievement
Accelerator follow-up compliance Minimum 95%
Lead entry and allocation 100%
Daily MIS submission 100%
Finance and insurance penetration As per management targets
Customer complaints Minimum, with timely resolution
Sales team productivity Individual targets achieved
Discount compliance 100% prior approval
- Accountability: The Sales Manager shall be directly responsible for the showroom’s sales performance, team discipline, process compliance, customer satisfaction and achievement of management-assigned targets.

📌 Sales Manager Kolkata
🏢 Celica Autotech
📍 Kolkata