We are seeking a dedicated Quality Analyst Trainer to join our team in Maharashtra. The ideal candidate will have a robust background in quality analysis and training within the voice process and customer service sectors. As a Quality Analyst Trainer, you will be responsible for ensuring that our customer service representatives meet the highest standards of quality and performance. Key Responsibilities: - Conduct training sessions for new hires and ongoing training for existing staff to enhance their skills in customer service and support. - Monitor and evaluate calls and interactions to assess quality and compliance with company standards. - Provide constructive feedback and coaching to team members to improve their performance. - Develop training materials and programs that align with the company's objectives and customer needs. - Collaborate with management to identify areas for improvement and implement effective training solutions.



- Stay updated on industry trends and best practices to ensure training programs are relevant and effective. Required Skills: - Strong understanding of voice process and customer service dynamics. - Excellent communication and interpersonal skills. - Ability to analyze performance metrics and provide actionable insights. - Experience in training and development, particularly in a BPO workplace. - Familiarity with insurance, loans, sales, and telesales processes is a plus. If you are passionate about quality assurance and training, and you thrive in a rapid-paced environment, we encourage you to apply for this exciting opportunity to make a significant impact on our customer service team.

This job is provided by Shine.com

📌 Quality Analyst Trainer Navi Mumbai
🏢 GLOBAL SERVICES
📍 Navi Mumbai