Role: Executive – Hospitality, CRM & Soft Services

Location: Mumbai | Experience: 3–4 years

Roles & Responsibilities:
Welcome clients and visitors, ensuring a skilled and pleasant workplace experience.
Build robust client relationships and respond promptly to requests, queries and feedback.
Handle client complaints and escalations, coordinating with internal teams for timely resolution.
Oversee daily housekeeping, pantry and other facility soft services.
Supervise housekeeping and support staff to maintain cleanliness, hygiene and service standards.
Conduct regular floor inspections and ensure meeting rooms and common areas are ready for use.
Coordinate with vendors for supplies, service requirements and quality checks.
Maintain records of client requests,



complaints, inventory and service reports.
Support client meetings, employee engagement activities and events.
Coordinate with facility and maintenance teams to resolve operational issues.

Candidate Requirements:
3–4 years of experience in hospitality, CRM or facility soft services, preferably in managed offices, coworking spaces, hotels or commercial properties.
Robust communication, interpersonal and customer service skills.
Ability to handle client concerns professionally and manage daily service operations.

📌 Facility Senior Executive Or Assistant Manager Mumbai
🏢 315Work Avenue
📍 Mumbai