This person understands the customer s digital/business requirements and designs how those requirements should be implemented on the ServiceNow platform, while guiding the delivery team.
ServiceNow describes architect roles as translating business goals and technical requirements into an architectural blueprint and roadmap, while ensuring the solution follows platform best practices.
What does Digital mean here
Digital generally refers to using ServiceNow as a digital workflow/transformation platform, not just traditional IT ticketing.
It can involve areas such as:
ITSM - Incident, Problem, Change, Service Request
ITOM - monitoring, Discovery, CMDB
CSM - customer service
HRSD - HR workflows
Service Portal / Employee Experience
Automation & Flow Designer
Integrations/API
AI / Now Assist
Digital transformation and process automation
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Servicenow Digital Developer/lead/architect Hyderabad (India)
🏢 Perydot
📍 India