The support executive will perform the Activies to provide quality customer service.
Responsibilities
Communicate with the travel agent to resolve complaint or query about his purchased Tickes by making or receiving a call.
Communicate with airlines support team for various activity in the PNR.
Email communication with the travel agent to solve their queries.
Coordinate with internal team for various query resolution.
Airlines websites & email navigation for various aspects.
Proper handover of the assigned task in case of requirement.
Performs other duties as assigned.
Required Skills
Customer Service & Communication
Microsoft Excel
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