Job Description:
Client Communication & Support

Act as a responsive point of contact for prospective and existing clients, handling enquiries and

follow-ups professionally.

Understand client requirements, timelines and expectations, and share explicit updates with internal teams.

Maintain organised records of client conversations, requirements, meeting notes and next steps.
Lead Follow-up & Brand Acquisition Support
Research prospective brands and decision-makers and support lead generation through email, LinkedIn,

calls, referrals and networking.
Contact and follow up with prospects, schedule meetings and help move qualified leads through the sales

pipeline. • Identify potential projects and opportunities for the sales team, including micro-brand and

emerging-business prospects.
Support outreach campaigns and maintain accurate lead and contact databases.
Sales Coordination & Proposal Support
Assist with preparing presentations, proposals, credentials, quotations and meeting

materials. • Coordinate client meetings, reminders, follow-ups and documentation to support

deal closure. • Record proposal status,



client feedback, pending decisions and agreed next

steps.
Escalate commercial negotiations, discounts and contractual commitments to the authorised manager.
Project Coordination & Internal Collaboration
Coordinate handover of confirmed projects to relevant internal teams.
Track client inputs, approvals, deliverables and milestones, and communicate updates to the

appropriate stakeholders.
Flag delays, risks, unresolved queries or changes in scope promptly.
Help ensure a smooth client experience from initial enquiry through onboarding and ongoing support.
CRM, Reporting & Account Growth
Maintain CRM records, lead status, contact details, meeting notes and follow-up schedules. • Prepare regular

updates on enquiries, meetings booked, follow-ups completed, proposals supported and projects onboarded.
Identify prospects for repeat business, referrals, additional services and stronger client

relationships. • Share client feedback and recurring issues with the Head of Global Sales.

📌 Client Service Specialist Maharashtra (India)
🏢 Acme Services
📍 India