03 Nov
|
Yellow umbrella services
|
Mumbai
03 Nov
Yellow umbrella services
Mumbai
Proven track record of overseeing call center operations and ensuring effective call handling processes.
Ability to optimize call routing, staffing levels, and scheduling to meet service level agreements (SLAs) and key performance indicators (KPIs).
Experience in monitoring agent performance and productivity metrics.
Experience in setting explicit goals, providing feedback, and fostering a positive work setting.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Team Leader Mumbai
🏢 Yellow umbrella services
📍 Mumbai