Job Role: Customer Service Executive / Senior Executive (Call Centre)

Location: Chennai

Experience: 1–4 Years

Department: Customer Service

CTC- 5.5 lpa

Job Summary

We are looking for Customer Service Executives / Senior Executives to handle customer queries, provide product-related information, resolve concerns, and support collection activities through effective communication.

Key Responsibilities
Handle inbound and outbound customer calls and collect/verify customer information.
Assess customer eligibility based on defined requirements and guidelines.
Explain product details, procedures, and policies while addressing customer queries.
Maintain high-quality customer interactions and adhere to service standards.
Follow up with customers for collections against purchased products.




Achieve assigned performance targets and ensure customer satisfaction.
Stay updated on product knowledge and process guidelines.

Required Skills
Excellent verbal and written communication skills.
Valuable telephone and email handling skills.
Robust listening and interpersonal skills.
Customer service orientation and problem-solving abilities.
Attention to detail, professionalism, and multitasking skills.

Preferred Experience
1–4 years of experience in Customer Service / Call Centre operations.
Experience in the hospitality industry is preferred.

📌 Call Centre Customer Service Executive Chennai
🏢 EduRun Group
📍 Chennai