Job Title: L2 Technical Lead (ZTNA Support)

Experience: 5+Years

Location: Pune/ Delhi

Position Summary

We are looking for an experienced L2 Technical Lead to handle complex ZTNA incidents, network security troubleshooting, integrations, and operational support.

The candidate will act as the primary technical escalation point for L1 engineers, lead shift operations, handle customer escalations, and ensure timely incident resolution.

Experience & Qualification
Graduate in Computer Science, IT, or MCA.
Minimum 5 years of experience in:
Security Product Support
ZTNA Platforms
Endpoint Protection
Antivirus Solutions
Network Security
Threat Hunting Settings
Experience in implementation and operational support.
Security product certifications preferred.

Key Responsibilities
Resolve complex technical incidents escalated from L1.
Lead shift operations and troubleshooting activities.
Support AD, LDAP, MFA, SIEM, and endpoint integrations.
Mentor and guide L1 engineers.
Perform Root Cause Analysis (RCA).
Handle customer escalations and technical review calls.
Create knowledge base articles and operational runbooks.
Support upgrades, migrations, and maintenance activities.
Coordinate with OEM and product engineering teams.





Mandatory Technical Skills
Linux Administration
TCP/IP and Networking Fundamentals
DNS and Routing Concepts
ZTNA Administration
VPN Technologies
Firewall Troubleshooting
Port Connectivity Analysis
AD/LDAP Integration
MFA Troubleshooting
Endpoint Security Platforms
Log Analysis
Incident & Escalation Management
Troubleshooting Methodologies

Positive-to-Have Skills
Load Balancers
SSL Certificate Management
SIEM Integration
PowerShell / Bash / Python Scripting
HA/DR Operations
Endpoint Compliance Policies
Threat Hunting
SASE / SSE Technologies

Customer-Facing Responsibilities
Participate in customer technical discussions.
Conduct troubleshooting sessions.
Provide RCA updates and remediation plans.
Handle critical and priority incidents.

Preferred Candidate Profile

Experience with:
Enterprise ZTNA Platforms
Secure Access Solutions
Identity & Access Management (IAM)
Network Security Products
Enterprise Authentication Solutions
Endpoint Security Platforms

Preferred Technologies/Vendors:
Zscaler
Netskope
Palo Alto
Cisco Secure Access
Fortinet
Check Point

📌 Technical Lead Ztna Support Delhi
🏢 Info Origin
📍 Delhi