1. Customer Communication: Handle customer queries through email, calls, and WhatsApp professionally.

2. Order Follow-up: Provide timely updates to customers regarding order status, production progress, and dispatch.

3. Customer Database Management: Maintain and update customer information, communication records, and follow-up details in Excel or CRM software.

4. Internal Coordination: Coordinate with the sales, production, and dispatch teams to resolve customer queries and provide accurate updates.

5. Follow-ups: Follow up with customers regarding pending queries, order confirmations, and other business-related requirements.

6. Issue Resolution: Identify customer concerns, coordinate with the concerned team, and ensure timely resolution.

7. Reporting & MIS: Prepare daily and weekly reports on customer queries, follow-ups, pending orders,



and issue resolution.

8. Customer Satisfaction: Maintain skilled relationships with customers and ensure a positive customer experience.

9. Documentation: Maintain proper records of customer interactions, order updates, and complaints.

10. Timely Response: Ensure customer inquiries are acknowledged and addressed within the defined response time.

Required Skills

- Good English communication skills (written and verbal).

- Basic knowledge of MS Excel, Word, and email.

- Strong follow-up and coordination skills.

- Good organizational skills and attention to detail.

- Problem-solving ability and a customer-focused approach..

📌 Walk-in || Customer Support Executive (Jaipur)
🏢 Akrati Jewels
📍 Jaipur