: Call Centre Executive EdTech Company

Job Title: Call Centre Executive

Department: Customer Support / Sales

Industry: Education Technology (EdTech)

Job Type: Full-Time

Job Summary

We are looking for a motivated and customer-focused Call Centre Executive to handle inbound and outbound calls, assist students and parents with course-related queries, explain educational programs, and support admissions and enrolment activities.

Key Responsibilities

Handle inbound and outbound calls from students, parents, and prospective customers.

Explain courses, programs, fees, admission procedures, and other educational services.

Follow up with leads generated through digital marketing campaigns and other channels.

Assist students with registration, enrolment, and payment-related queries.

Maintain accurate customer information and call records in the CRM system.

Achieve daily, weekly, and monthly calling, conversion, and customer service targets.

Resolve customer queries professionally and escalate complex issues to the concerned department.

Follow up with interested prospects to convert leads into admissions.

Maintain a professional and positive approach while communicating with customers.





Required Skills and Qualifications

Minimum qualification: 12th pass or graduate.

Freshers and experienced candidates can apply.

Valuable verbal communication skills in English, Hindi, and/or the regional language.

Basic computer knowledge and familiarity with MS Office.

Ability to handle calls confidently and manage customer queries.

Good listening, problem-solving, and interpersonal skills.

Ability to work in a target-driven environment.

Experience

Freshers are welcome.

Experience in telecalling, customer support, sales, or the EdTech industry is an advantage.

Salary

As per company standards and candidate experience, with performance-based incentives where applicable.

Working Conditions

Full-time position.

Work from office or remote, depending on company requirements.

Working days and shifts as per company policy.

Key Performance Indicators (KPIs)

Number of calls handled per day.

Lead follow-up and conversion rate.

Student enrolment and admission targets.

Customer satisfaction and service quality.

Accuracy of CRM records and follow-up activities.

📌 Walk-in || Call Center Executive (Bengaluru)
🏢 K12 Techno Services
📍 Bengaluru