CASHIER

Department: Accounts / Service Department

Industry: Automobile Dealership / Two-Wheeler Service Centre

Reports To: Accounts Manager / Service Manager

Job Purpose The Cashier is responsible for preparing customer bills, collecting payments for vehicle servicing and spare parts, issuing receipts, maintaining daily cash and transaction records, and ensuring accurate billing and payment processing at the automobile service centre.

Key Responsibilities

- Prepare customer invoices for vehicle servicing, labour charges, spare parts, and other applicable services.
- Collect payments from customers through cash, UPI, debit/credit cards, and other approved payment methods.
- Issue payment receipts to customers.
- Verify service bills and ensure billing accuracy before collecting payment.
- Coordinate with Service Advisors regarding completed job cards and customer billing.
- Handle customer queries related to invoices and payments.
- Maintain daily cash records and transaction entries.
- Reconcile cash, UPI, card payments, and billing records at the end of each day.
- Submit daily collection reports to the Accounts Manager or management.
- Ensure all payments are recorded correctly in the billing/accounting software.
- Handle refunds and payment corrections only with proper approval.
- Maintain records of outstanding payments, if applicable.
- Follow company policies for cash handling and financial transactions.
- Maintain confidentiality of financial information and customer records.

Required Skills
- Basic accounting and mathematical skills.
- Knowledge of cash handling and billing procedures.
- Basic computer knowledge and MS Excel skills.
- Familiarity with billing/accounting software.
- Good communication and customer-handling skills.
- Accuracy, honesty, and attention to detail.
- Ability to manage daily transactions and work under pressure.

Educational Qualification Intermediate (12th Pass) / Graduate in Commerce or a related field preferred.

Experience

02 years of experience in cashiering, billing, accounts, retail, or an automobile dealership. Freshers with basic accounting and computer skills may also be considered.

Key Performance Indicators (KPIs)

- Billing accuracy.
- Daily cash and payment reconciliation.
- Accuracy of payment entries.
- Timely invoice preparation.
- Proper maintenance of receipts and transaction records.
- Customer service and payment handling.
- Compliance with company cash-handling procedures.

Candidate Profile The candidate should be honest, responsible, detail-oriented, and capable of handling customer payments and billing accurately while maintaining proper financial records at the service centre.

TELECALLER

Royal Enfield Service Centre

Job Title: Telecaller – Service Department

Department: Customer Relationship Management / Service

Reports To: CRM Manager / Service Manager

Location: Royal Enfield Dealership / Service Centre

Employment Type: Full-Time

Job Purpose The Telecaller is responsible for proactively contacting Royal Enfield vehicle owners to remind them about scheduled/periodic service, understand their service requirements, book service appointments, and provide customer assistance before and after their visit to the service centre.

The Telecaller will also maintain regular communication with customers, support service retention, collect customer feedback, and coordinate with the Service Advisor/CRM team to ensure a smooth and satisfactory customer experience.

Key Responsibilities

1. Service Reminder Calls

- Call existing Royal Enfield customers whose vehicles are due for periodic service.
- Inform customers about upcoming service requirements and recommended maintenance.
- Explain the importance of timely servicing in a clear and customer-friendly manner.




- Maintain records of customers contacted and their responses.
- Follow up with customers who have not yet confirmed their service visit.

1. Service Appointment Booking

- Identify the customer's preferred date and time for service.
- Book service appointments in the dealership's CRM/DMS system.
- Confirm appointment details with the customer.
- Coordinate with the Service Advisor regarding scheduled appointments.
- Reschedule appointments when requested by customers.
- Follow up with customers who have booked appointments to improve appointment show-up rates.

1. Customer Follow-Up

- Follow up with customers after their service visit.
- Check whether the customer is satisfied with the service provided.
- Understand any unresolved issues or concerns.
- Coordinate with the Service Advisor/Service Manager for resolution of customer complaints.
- Maintain proper records of customer feedback and complaint status.

1. Customer Service & Assistance

- Respond professionally to customer questions regarding service appointments, service timings, general procedures, and dealership assistance.
- Guide customers regarding the service process.
- Assist customers in connecting with the appropriate Service Advisor when technical or detailed service-related information is required.
- Provide customers with accurate information and avoid making unauthorized commitments.
- Escalate serious complaints or dissatisfied customers to the concerned manager.

1. Service Retention

- Follow up with customers who have not visited the dealership for their scheduled service.
- Contact inactive/lost customers and encourage them to return for service.
- Maintain regular communication with existing customers.
- Support customer retention and repeat service business.
- Inform customers about applicable dealership service campaigns, offers, or customer events as authorized by management.

1. Post-Service Calls

- Call customers after vehicle delivery to obtain feedback.

- Check customer satisfaction regarding

- Service quality

- Vehicle delivery

- Service Advisor interaction

- Billing explanation

- Delivery time

- Overall experience
- Record customer feedback accurately in the CRM/DMS.
- Immediately escalate negative feedback or unresolved complaints.

1. CRM & Data Management

- Maintain accurate customer contact details and vehicle/service information.
- Update call status after every customer interaction.
- Record appointment confirmations, cancellations, rescheduling, and customer responses.
- Maintain daily follow-up records.
- Ensure all assigned customers are contacted within the required timeframe.
- Prepare daily/weekly call and appointment reports.

Key Performance Indicators (KPIs) The Telecaller's performance can be measured based on:

KPIMeasurementDaily CallsNumber of customers contactedService AppointmentsAppointments generatedAppointment ConversionCalls converted into bookingsShow-Up RateBooked customers who actually visitService RetentionExisting customers returning for serviceFollow-Up CompletionAssigned customers successfully followed upCustomer SatisfactionPost-service customer feedbackComplaint Follow-UpComplaints properly followed through to closureCRM AccuracyCorrect and timely system updatesInactive Customer ReactivationLost customers brought back for service

Required Skills

- Excellent verbal communication skills
- Good telephone etiquette
- Pleasant and skilled voice
- Customer-service orientation




- Good listening skills
- Ability to communicate confidently in English and the local language
- Basic computer knowledge
- Ability to use CRM/DMS software
- Good follow-up skills
- Ability to handle customer complaints calmly
- Good persuasion and appointment-booking skills
- Ability to maintain accurate records
- Positive attitude and patience

Preferred Qualifications
- Minimum 12th Pass / Graduate
- Previous experience in telecalling, customer service, BPO, automobile dealership, or service centre preferred.
- Freshers with good communication skills may also be considered.
- Experience with automobile/two-wheeler service customers is an advantage.

Experience 0–3 years of experience in telecalling, customer relationship management, customer service, automobile dealership, or a similar role.

– SERVICE ADVISOR

Company: Royal Enfield Dealership

Department: Service / After-Sales

Reports To: Service Manager

Job Purpose The Service Advisor is responsible for receiving motorcycles from customers, understanding their service requirements, preparing job cards, providing service estimates, coordinating with technicians, updating customers on service progress, and ensuring timely vehicle delivery with high customer satisfaction.

Key Responsibilities

- Welcome customers visiting the Royal Enfield service centre.
- Collect customer complaints and understand vehicle service requirements.
- Prepare accurate job cards with customer concerns and requested services.
- Inspect the vehicle condition along with the customer and record existing damages.
- Explain service estimates, labour charges, spare parts costs, and other applicable charges.
- Obtain customer approval before proceeding with additional repairs.
- Coordinate with technicians regarding vehicle servicing and repairs.
- Monitor service progress and ensure timely completion of work.
- Keep customers informed about service status and delivery timelines.
- Coordinate with the spare parts department for the required parts.
- Explain completed work, replaced parts, and billing details to customers.
- Coordinate vehicle quality checks before delivery.
- Handle customer complaints professionally and escalate unresolved issues to the Service Manager.
- Conduct post-service follow-up calls to collect customer feedback.
- Maintain proper job-card records and ensure customer satisfaction.
- Encourage customers to return for periodic servicing and maintenance.

Required Skills
- Good communication and customer-handling skills.
- Basic technical knowledge of motorcycles.
- Knowledge of vehicle servicing and maintenance procedures.
- Ability to prepare job cards and service estimates.
- Good coordination and problem-solving skills.
- Basic computer and billing software knowledge.
- Ability to manage multiple service jobs.
- Professional attitude and customer-focused approach.

Educational Qualification ITI / Diploma in Automobile or Mechanical Engineering preferred. Other candidates with relevant automobile service experience may also be considered.

Experience

1–3 years of experience as a Service Advisor in a two-wheeler or automobile service centre preferred. Royal Enfield dealership experience will be an advantage.

Key Performance Indicators (KPIs)

- Customer satisfaction.
- Accuracy of job cards and service estimates.
- Timely vehicle delivery.
- Labour and spare parts sales.
- Customer retention and repeat servicing.
- Additional job approval rate.
- Complaint resolution.
- Post-service follow-up completion.

Candidate Profile The candidate should be customer-friendly, technically aware, organised, and capable of coordinating between customers, technicians, the spare parts department, and the billing team to ensure smooth service-centre operations.

📌 Walk-in || Cashier (Hyderabad)
🏢 RK ROYAL ENGINEERS
📍 Hyderabad