Role & responsibilities
- Review transactions and all available information to understand our customers while respecting all identities.
- Make customer-centric decisions and take the path of least resistance to protect our customers.
- Observe customer transactions to identify fraudulent activities such as account takeovers, friendly fraud, theft, and other similar risks.
- Identify suspicious activities and unusual patterns that could result in fraud, including, but not limited to, AML issues and activities reported by other staff members.
- Take inbound and outbound calls to request additional documents for KYC, compliance, and/or to mitigate risk behaviors.
Preferred candidate profile
- Bachelor graduates
- 1+ yrs International BPO Voice/Blended / Customer Support experience (Fraud, AML, KYC, Banking, Financial, Insurance, Billing, etc.)
- Excellent English communication
- Pune locals preferred (100% Work From Office / WFO)
Whats in it for you?
- Earn up to 39,300 Salary Package
- 4,500 Average Monthly Performance Incentives
- 3,000 Thrive-On Bonus (upon completion of 1 year)
- Performance-Based Annual Increment (from year 2 onwards)
- Both-Way Cab Service for a hassle-free commute
- Rotational Shifts (US-based voice process)
- Surprise Welcome Gift worth of 2500 when you join this November!
Monday to Friday TIMING: 1:00 PM 8:00 PM IST
VENUE: Redbriks Offices, East Wing, 5th Floor, Marisoft Tower 3, Marisoft IT Tech Park, Kalyani Nagar, Pune 411014
Documents to Carry:
Updated Resume / CV
Valid Govt. Photo ID Proof (Aadhaar / PAN / Passport)
Send to this email your Full Name + Date + Time of Arrival for attendance:
[email protected]
📌 Walk-in || AML/KYC Specialist | Fraud Investigator - Onsite Pune
🏢 FPS Innovation Labs
📍 Pune