Role Description

· Greet, check-in, respond to requests and settle accounts while providing exceptional service

· Take initiative to add a personalized experience

· Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up- selling

· Doing reservations, cancellation and modification of bookings of hotel rooms

· Guiding guests about hotel amenities, local areas and direction

· Smooth check-in and check-out of guests from the hotels in the USA using the virtual front desk

· Communicating and collaborating with the local hotel team and participating in the smooth overall operation of the hotel

Skills and Experience required

· Experience in the hospitality industry or related industry

· Service focused personality is essential

· Fluency in English, both verbal and written

· Solid customer service skills, such as empathy, listening skill, problem-solving skill

· Excellent verbal and written communication skills

· Organizational and time management abilities

· Should be comfortable for rotational shifts

· Freshers can apply

Apply on (phone hidden)

📌 Virtual Front Desk Executive (Surat)
🏢 Nexus- Business Management Consulting
📍 Surat