Role &

responsibilities :

The candidate will be responsible for managing application managed services, ensuring SLA compliance, driving service governance, and coordinating critical incidents and releases.

The individual will act as the primary day-to-day point of contact for the Application Managed Services Manager and ensure seamless service delivery through effective coordination with technical teams and business stakeholders.

- Act as the primary day-to-day contact for the Application Managed Services Manager.
- Monitor and manage SLA performance and service delivery commitments.
- Prepare governance reports, service dashboards, and performance updates.
- Coordinate and manage P1/P2 incidents and critical escalations.
- Lead problem management activities and conduct Root Cause Analysis (RCA).
- Manage release readiness, deployment planning, and change management activities.




- Ensure compliance with ITIL processes and service management standards.
- Track incidents, changes, problems, and service requests.
- Coordinate with technical teams and business stakeholders.
- Identify opportunities for continuous service improvement.

Preferred candidate profile :

- Strong experience in IT Service Delivery / Technical Service Management.
- Hands-on knowledge of ITIL frameworks and processes.
- Experience with ServiceNow.
- Working knowledge of Jira and Confluence.
- Solid understanding of SLA, KPI, Incident, Problem, and Change Management.
- Experience in Application Managed Services.
- Excellent stakeholder management, communication, and coordination skills.
- Ability to manage critical incidents and service escalations effectively.

📌 V-Edge - Service Delivery Manager - Application Managed Services (India)
🏢 V EDGE AI BUSINESS CONSULTING PRIVATE
📍 India