Role Description

We are looking for customer-focused professionals to join our Healthcare Calling Process. The role involves assisting patients/customers over the phone with healthcare-related services, particularly scheduling and rescheduling medical appointments.

Key Responsibilities

- Handle inbound/outbound customer calls related to healthcare services.
- Assist patients with scheduling, rescheduling, and cancelling medical appointments.
- Provide accurate information regarding appointments, healthcare services, and related queries.
- Understand customer requirements and provide appropriate assistance in a professional and empathetic manner.
- Maintain accurate records of customer interactions and appointment details.
- Follow defined processes, quality standards, and compliance guidelines.




- Escalate complex or unresolved customer queries to the appropriate team.
- Ensure a positive customer experience while handling sensitive healthcare-related conversations.

Requirements

- Minimum 1 year of experience in a voice/calling/customer service process preferred.
- Experience in healthcare, medical appointment booking, BPO, or customer service will be an added advantage.
- Excellent verbal communication skills in English.
- Positive listening and interpersonal skills.
- Comfortable working in rotational shifts and rotational weekly offs.
- Basic computer knowledge and ability to work on CRM/calling systems.
- Candidates who can join immediately are preferred.

📌 US Healthcare Customer Support (Delhi)
🏢 BIG Language Solutions
📍 Delhi