Description
Help customers resolve delinquent balances on Small Business and Consumer accounts.
Manage your own portfolio of customer accounts and work toward positive recovery outcomes.
Use communication, negotiation, analysis, and problem-solving to understand each customer’s situation and recommend appropriate actions.
Balance collection results with professional customer experience, integrity & compliance.

Responsibilities
Collect delinquent balances on Small Business and Consumer accounts.
Manage an assigned client portfolio independently.
Use skip tracing when needed to locate and communicate with customers.
Handle different types of calls, including explaining account status, offering payment solutions, reducing delinquency, and preventing escalations.
Analyze account details and customer circumstances to identify appropriate solutions.
Negotiate with customers and influence positive outcomes.
Maintain a high level of integrity and compliance during customer interactions.
Contribute to customer outcomes, recovery efforts & overall department goals.

Qualifications
Bachelor’s degree




Not more than 5 years of difference between highest education degree completion date and Joining date
Should not have enrolled in any prior Government Apprenticeship programs
Strong attention to detail and accuracy
Valuable communication and interpersonal skills
A willingness to learn and adapt to current tasks and challenges
Ability to maintain confidentiality
Should be comfortable working in night shifts window.

Preferred Qualifications
Proficiency in basic computer applications (e.g., Microsoft Office Suite)
Ability to work effectively in a team environment
Proficiency in the English language.

Compliance Language

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:
Versatile working model with hybrid, onsite or virtual arrangements depending on role and business need
Career development and training opportunities.

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🏢 American Express
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