responsibilities:
Handle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.
Respond to customer queries regarding products, orders, payments, delivery, and services.
Provide accurate product information and resolve customer complaints professionally.
Maintain customer records, feedback, complaints, and follow-up reports.
Handle order-related issues, returns, replacements, and refund requests.
Maintain professional communication and build solid customer relationships. Required Skills &
Qualifications:
Graduate in any discipline.
Positive verbal and written communication skills.
Basic knowledge of MS Excel, MS Word, and computer operations.
Valuable problem-solving and interpersonal skills.
Strong coordination and follow-up skills.