AI Support Engineer PrimaLabs | 0–2 Years Experience About PrimaLabs PrimaLabs is building a serverless LLM platform that gives developers access to AI models through a unified API, without managing GPU infrastructure. We simplify model serving, routing, and scaling so teams can focus on building AI applications. What You’ll Do
Handle customer support emails and conversations using Pylon.
Troubleshoot basic API, model, and platform-related issues.
Coordinate with engineering to investigate and resolve customer problems.
Maintain customer records, tickets, and follow-ups using CRM and database tools.
Help the GTM team with product announcements, model launches, and customer communications.
Improve support workflows and help deliver a excellent customer experience. What We’re Looking For
AI curiosity: Basic understanding of AI, LLMs, APIs,



and developer tools, or a willingness to learn.
Technical aptitude: Familiarity with CRM tools, databases, and support platforms. Pylon experience is a plus.
Excellent communication: Solid written English and the ability to explain technical concepts clearly.
Ownership: Attention to detail, proactive problem-solving, and reliable follow-through. Who You’ll Work With You’ll collaborate closely with our Support, Engineering, and GTM teams to resolve customer issues and communicate product updates.

Experience:
0–2 years . Freshers with solid communication skills and a genuine interest in AI are welcome to apply.

📌 Jr Support Engineer Gurugram
🏢 USHAK KAAL
📍 Gurugram