Manage and motivate a team of collection telecallers
Requirements :
Positive knowledge of MS Excel
Prior experience in an outbound call center is mandatory
Collection experience will be added advantage.
Responsibilities :
Drive daily productivity and collection targets.
Monitor calling and collection performance.
Handle escalations and ensure adherence to process and compliance.
Track team performance and share MIS updates.
Develop strategies for achieving Team targets
Conduct daily, weekly and monthly performance review of callers.