Oversee daily service workshop operations, including job allocation and workflow control.
Ensure timely vehicle servicing, repairs, and delivery as per promised timelines.
Monitor technician productivity and efficiency.
Maintain workshop discipline, safety, and cleanliness standards.
Handle customer complaints and technical concerns effectively.
Ensure high Customer Satisfaction Index (CSI) scores.
Monitor service follow-ups and feedback calls.
Build long-term customer relationships to increase retention.
Achieve monthly service revenue targets (labor, spare parts, accessories).
Promote value-added services such as extended warranties and AMC packages.
Monitor job card value, upselling, and cross-selling opportunities.
Analyze service reports and implement improvement strategies.
Supervise service advisors, technicians, and support staff.
Provide technical guidance and on-the-job training.
Conduct regular performance reviews and toolbox meetings.




Ensure manpower planning and optimal utilization.
Coordinate with spare parts department to ensure parts availability.
Control warranty claims processing.
Ensure compliance with safety, environmental, and company policies.
Maintain accurate service documentation and MIS reporting.

Qualifications
Diploma / Bachelor’s Degree in Automobile Engineering, Mechanical Engineering, or related field.
2–4 years of experience in automobile workshop/service operations.
Robust understanding of automotive diagnostics and repair processes.
Leadership and team handling
Customer complaint resolution and revenue management
Planning and organizational skills

Contact:+91-XXXXXXXXXX

Job Types: Full time, Permanent

Pay: ₹12,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Service Manager Tiruchirappalli
🏢 Annai Motors Royal Enfield
📍 Tiruchirappalli