Roles & Responsibilities
6- 8 years overall experience with 2+ years in Training/L&D;, preferably in BFSI.
Deliver recent-hire, refresher and cross-skill training for Banking/Financial Services processes.
Conduct process, product, systems, compliance and customer-service training.
Manage assessments, certifications and learner performance.
Develop/update training decks, SOPs, job aids and learning content.
Identify training gaps and conduct coaching/remedial sessions.
Maintain training reports, records and audit documentation.

Preferred Candidates
Solid training delivery, facilitation and communication skills.
Experience in Banking/Financial Services or customer-service operations.
Exposure to CRM/contact-centre and virtual training environments.
Knowledge of Genesys, Verint, Confluence, Amazon WorkSpaces, AWS Systems Manager or AI-enabled servicing is an advantage.
Comfortable working in US shifts with robust English communication skills.

📌 Looking For Trainer Lead For International Contact Centre Role Pune (India)
🏢 Wipro
📍 India