Job Summary : We are hiring US Voice Process Executives for a Banking Process who will be responsible for handling inbound and outbound customer calls , addressing queries, and ensuring a high level of customer satisfaction. The role requires excellent communication skills and the ability to work in a night shift environment .
Key Responsibilities :
Handle inbound and outbound calls for the US banking process
Address customer queries related to banking services and transactions
Provide accurate information and resolve customer concerns efficiently
Maintain proper call records and update system data
Ensure adherence to process guidelines and quality standards
Deliver a high level of customer satisfaction and service quality
Meet daily/weekly call targets and performance metrics
Strong verbal communication skills in English
Experience in Outbound/Inbound Calling (preferred)
Basic understanding of customer service processes
Ability to work in night shifts (US process)
Good listening, problem-solving, and interpersonal skills
Basic computer knowledge
Eligibility Criteria :
Freshers with excellent communication skills can apply
What We Offer :
Prospect to work in an international banking process
Performance-based growth and incentives
Structured work environment
Skill development in customer handling & communication
How to Apply : Job Types : Full time, Permanent
Pay: From ₹15,000.00 per month
Benefits :
Paid time off
Provident Fund
Work Location: In person
📌 International Voice Process Associate Tirupati
🏢 young minds technology solutions
📍 Tirupati
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