Key Responsibilities :
Provide technical support and assistance to clients using TallyPrime software.
Handle client queries and troubleshoot issues related to TallyPrime.
Conduct training sessions for clients on using TallyPrime effectively.
Understand client customization requirements and design the scope of work.
Prepare and provide quotes to clients for customization projects.
Coordinate with developers to ensure timely completion of customization projects.
Test customized solutions to ensure they meet client requirements.
Deliver and implement customized solutions to clients.
Maintain accurate records of client interactions and support activities.
Collaborate with the team to improve support processes and client satisfaction.
Qualifications :
Undergraduate/ Graduate/Any Diploma or Postgraduate (B. Com Preferred)
Positive Communication, Presentation & Interpersonal Skills
Proficient in using Microsoft Office.
Passion for the SaaS industry and its best practices
Robust desire to learn along with professional drive.