We are hiring for Manager - Operations (Patient Experience)
for Gurugram Centre.
Role & responsibilities
- Ensure quality individualized service to patients and address all patient concerns in appropriate time frame.
- Effectively handle end-to-end Facility Management and oversee Front End activity at the Centers in the Zone to help achieve business objectives & quality patient experience throughout
- Ensure cost optimization and central support for overall activity at the Centres in the Zone
- Ensure all Centre operations staff is adequate & all stations are manned during operational hours
- Oversee accurate payment & billing, during patient admission, treatment & discharge & reconcile with Accounts for the same on a weekly basis
- Prepare and present monthly reports, analyse data & generate actionable insights to improve NPS
- Co-ordinate with Centre staff to develop & implement operational strategies & procedures
- Monitor reporting staff performance through assessments / trainings & provide advice, assistance, & guidance, as and when needed
- Adhere to grooming standards and ensure same is followed by all Centre operations staff
- Work towards reducing incidents / complaints, keeping a track record of all activities & execute 360-degree closure action plans to improve NPS.
- Patient-centric approach to work, keeping patients at priority
- Demonstrable experience in a pertinent managerial position, preferably in Healthcare / Operations domain
- Excellent understanding of latest healthcare concepts & best practices, legal & regulatory framework
- Demonstrable experience leading and managing multi-disciplinary teams across multiple locations
- Experience in dealing with finances and medical information systems for multiple locations
- Experience with building & maintaining relationships with vendors / local authorities
- Strong collaborative ability to sustain relationships across functions and levels & ensure seamless integration & execution of Centre strategies in the Zone
- Proficient knowledge of organisational effectiveness & compliance standards & policies (NPS, Kaizen, TQM).
Preferred candidate profile
- Excellent organisational and leadership skills
- Assertive and clear style of communication
- Analytical mindset, result-oriented and data-driven thinking
- Strategic thinking style, honesty, and ethics in business dealings
- Top-notch supervisory and conflict resolution skills.
- Excellent organisational and leadership skills
- Assertive and explicit style of communication
- Analytical mindset, result-oriented and data-driven thinking
- Strategic thinking style, honesty, and ethics in business dealings
- Top-notch supervisory and conflict resolution skills.
- Post - Graduate MBA/PG in Healthcare Management / Operations ; Graduate - B.Com / BCA / B.E.
- 7+ years of relevant experience in the advent field Healthcare / Operations Management / Patient Care.