Are you an experienced BPO qualified with excellent English communication skills?

We are hiring Customer Associates and Senior Customer Associates for a permanent, full time position in an International US Telecom Inbound Voice Process. If you thrive in a fast-paced environment, possess solid problem-solving skills, and have a minimum of 1 year of experience in international inbound voice operations, we want to hear from you! Key Responsibilities
Handle inbound customer service calls for a major US Telecom process.
Provide exceptional support to customers, resolving queries efficiently in a B2C domain.
Maintain high-quality performance metrics in line with client SLAs.

Compensation & Benefits
Competitive monthly fixed take-home pay based on your relevant BPO experience.
Performance Incentives: Post-training Performance Linked Incentive (PLI) buckets based on performance, experience, and band.
Please Note: This process does not include a loyalty bonus.





Job Requirements & Qualifications
Education : Minimum 12th pass.
Experience : Minimum 1 year of mandatory experience in an International Inbound Voice BPO (B2C domain) .
Language Skills : Excellent English communication skills (B2 proficiency level / SHL 58 equivalent).

Shift & Location Details
Job Type : Full-time, Permanent Hiring.
Work Mode : Work from Office (WFO).
Location : NSEZ Noida.
Shifts : Night shifts, 5 days a week with split week-offs.

Interview Process & Required Documents
Rounds : HR Round ‭->Ops ‭->‬ SHL 58 / B2 Assessment.
Required Documentation : Aadhaar Card, all academic documents, all experience/relieving proofs, Photo ID, and your last 3 payslips (if experienced)

Pay: ₹22,000.00 - ₹32,000.00 per month

Work Location: In person

📌 International Customer Associate / Senior Associate Voice Us Telecom Noida
🏢 Innova Software Services
📍 Noida