Role & responsibilities

Responsibilities Front Office & Travel DeskGreet and manage visitors, guests and clients with hospitality-grade courtesy, including VIP handling protocols

Answer, screen and direct phone calls; manage the front desk communication log

Coordinate meeting room bookings, guest refreshments and visitor logistics

Liaise with facility, housekeeping and vendor teams to maintain a well-presented front office

Maintain visitor registers, access passes and front office MIS/records

Handle courier, dispatch and basic administrative documentation

Manage end-to-end employee travel bookings — flights, trains, hotels and ground transport — for domestic and international travel

Liaise with travel agencies,



airlines and hotel vendors to negotiate rates and resolve booking issues

Coordinate visa documentation and travel insurance where applicable

Maintain travel MIS — bookings, costs, vendor performance — and reconcile travel invoices against company travel policy

Ensure adherence to the corporate travel policy and flag deviations/approvals needed

Handle last-minute changes, cancellations and emergency travel rebooking

Maintain relationships with 2–3 empaneled travel vendors and periodically review rates/SLAs

📌 Travel Desk Administrator (Kolkata)
🏢 Profound Human Resource Development Advisors
📍 Kolkata