Position Title: Administrative Staff

Department: Administration

Location: Kollam, Kerala (Recent Branch)

Reporting To: Branch Manager / Administrative Head

Employment Type: Full-time

Job Summary

We are seeking an organized and proactive Administrative Staff member to join our new branch in Kollam. The ideal candidate will be responsible for managing day-to-day office operations, coordinating with students and staff, handling documentation, and supporting the smooth functioning of the institute. Candidates with Gulf experience will be given high preference.

Key ResponsibilitiesOffice Management

- Manage daily office operations and maintain a clean, organized work environment
- Monitor office supplies and place orders when necessary
- Ensure proper functioning of office equipment (printers, computers, projectors)
- Coordinate with vendors, service providers, and maintenance staff

Student Support and Coordination
- Welcome and assist students, visitors, and parents at the front desk
- Provide information about courses, schedules, fees, and institute policies
- Handle student inquiries in person, over the phone, and via email
- Assist with student registration, enrollment, and ID card issuance
- Maintain student records and files confidentially

Faculty and Staff Support
- Coordinate class schedules, room allocations, and trainer availability
- Assist trainers with teaching materials, photocopying, and other requests
- Maintain staff attendance records and leave tracking
- Help organize meetings, training sessions, and institute events

Documentation and Record Keeping
- Maintain physical and digital files for students, staff, and administration
- Prepare admission reports, attendance reports, and other routine documents
- Issue certificates, fee receipts, and other official documents
- Ensure all records are accurate, updated, and stored securely

Communication and Correspondence
- Answer incoming calls and direct them to the appropriate person
- Respond to emails and messages in a timely and professional manner




- Prepare letters, notices, and internal communications as needed

Compliance and Quality Assurance
- Ensure administrative processes follow institute policies and standards
- Assist in internal and external audit preparations
- Maintain confidentiality of student and staff information

Qualifications and RequirementsCategoryRequirementEducational QualificationBachelor's degree in any discipline (BCom, BBA, BA, or equivalent)Total Administrative ExperienceMinimum 1 to 2 yearsComputer SkillsProficiency in MS Office (Word, Excel, PowerPoint, Outlook)Language ProficiencyStrong verbal and written communication in English and MalayalamAdditional Skills (added advantage)Knowledge of basic accounting, CRM software, or social media managementGulf ExperienceWill get high preferenceRequired Skills and Competencies

- Strong organizational and time management skills
- Excellent verbal and written communication skills in English and Malayalam
- Professional and friendly telephone etiquette
- Ability to multitask and prioritize daily responsibilities
- Attention to detail and accuracy in documentation
- Basic computer skills including MS Excel for data entry and record keeping
- Problem-solving and conflict resolution abilities
- Ability to work independently and as part of a team
- Customer service orientation and patient attitude

Key Performance Indicators (KPIs)

- Student and visitor satisfaction ratings
- Accuracy and timeliness of documentation
- Efficiency in handling inquiries and resolving issues
- Maintenance of organized records and files
- Punctuality and attendance

Why Join REWAQ?

- Competitive salary based on experience and qualifications
- Career growth opportunities within a growing organization
- Friendly and supportive work environment
- Opportunity to be part of a new branch launch in Kollam
- Preference and respect for Gulf-returned professionals

How to Apply Send your CV to: [email protected]

Pay: ₹20,000.00 - ₹35,000.00 per month

Experience

- Training & development: 3 years (Preferred)

Work Location: In person

📌 Training & Placement Officer (Kollam)
🏢 Rewaq International Institute
📍 Kollam