Hi,

We are hiring for one of India's leading IT & consulting organizations for the below Position :

Profile 1: Process & Product Trainer (Job Code # 213)

Profile 2: E-commerce Seller Support Team Lead (Job Code # 214)

To Apply for above , WhatsApp 'Hi' @ (phone hidden)

- When Asked For Process & Product Trainer The job Code, Type: Job Code # 213
- When Asked For E-commerce Seller Support Team Lead The job Code, Type: Job Code # 214

Profile 1: Process & Product Trainer (Job Code # 213)

Summary:

Process and Product Trainer in E-commerce designs, delivers, and evaluates training programs for support staff, customer service agents, or marketplace sellers handling online retail operations.

Key Skills:

- 3+ years of experience in conducting process and product training for employees in an e-commerce international process required
- 1 year of experience as a Trainer.
- Any Graduate

Key Responsibilities:

- Conduct process and product training for employees in an e-commerce international process.
- Deliver training on process workflows, product knowledge, and operational procedures.
- Train recent hires as well as existing employees based on business requirements.
- Ensure employees understand process guidelines and product-related information.
- Support employees in improving their process knowledge and performance.
- Coordinate with operations teams regarding training requirements and updates.
- Maintain training effectiveness and ensure proper knowledge transfer.




- Handle training activities in rotational/night shifts as required.

Profile 2: E-commerce Seller Support Team Lead (Job Code # 214)

Summary:

E-commerce Seller Support Team Leader manages a group of customer service or operations agents who help online merchants navigate and troubleshoot marketplace platforms like Amazon Seller Central, Flipkart, or WFS.

Key skills:

- 4+ years of experience in E-commerce Customer Seller Support / Merchant Helpdesk.
- 1 year of experience as a Team Leader / People Manager in an International BPO.
- Hands-on experience with Seller Central or other marketplace platforms.
- Any Graduate

Key Requirement:

- Lead and manage a team of 15-20 Seller Support Associates.
- Monitor and drive team performance against CSAT, FCR, AHT, Quality, and SLA metrics.
- Conduct regular coaching, feedback, and performance improvement sessions.
- Handle complex customer/seller escalations and ensure timely resolution.
- Perform Root Cause Analysis (RCA) for recurring issues and identify improvement areas.
- Ensure adherence to process, quality, and operational guidelines.
- Collaborate with QA, WFM, and other stakeholders to achieve operational targets.
- Prepare and maintain daily, weekly, and monthly performance reports.
- Identify process gaps and implement continuous improvement initiatives.
- Ensure effective communication and engagement within the team.

📌 Trainer /Team Leader : E-commerce : Max 8 LPA : Apply Now (Pune)
🏢 Outpace Consulting Services
📍 Pune