Seeking an experienced Telecom Functional Domain SME with Product Owner and Business Analyst capabilities. 8-10 years in US telco industry to drive functional requirements, product strategy, and process optimization for a Tier-1 carrier client.

Key Responsibilities

Domain SME

- Define and document telecom functional processes (billing, CRM, fulfillment, network ops, revenue management)

- Ensure compliance with telecom regulations and industry standards (FCC, eTOM, NGOSS)

- Provide expert guidance on functional best practices and industry trends

Product Owner

- Define product vision, roadmap, and feature prioritization aligned with business objectives

- Manage stakeholder expectations and backlog prioritization

- Drive product strategy for digital transformation initiatives (5G, cloud, modern platforms)

Business Analyst

- Gather, analyze, and articulate detailed business requirements

- Conduct requirements workshops and UAT planning

- Validate functional designs and configurations





- Lead process improvement and optimization initiatives

Required Qualifications

- 8-10 years hands-on experience in US telco operations (Tier-1 carrier preferred)

- Deep expertise in 3+ functional areas: Billing/BSS, CRM, Order Management, Network Ops, or Compliance

- Robust requirements gathering, analysis, and documentation skills

- Product mindset with ability to define vision and strategy

- Excellent stakeholder communication and cross-functional collaboration

- Experience translating business needs into technical requirements

Preferred Qualifications

- Telecom platform experience (Amdocs, Netcracker, OPENET, RADCOM)

- Agile/Scrum product ownership experience

- TM Forum or eTOM framework knowledge

- Process optimization or digital transformation background

- Modern telecom architecture and API knowledge

📌 Telecom Domain SME (Chennai)
🏢 PwC India
📍 Chennai