Job Title: Telecalling Team Leader

Role Overview

We are looking for a friendly and energetic Telecalling Team Leader to manage, guide, and motivate a team of telecallers. Your main goal is to help your team hit their daily and monthly calling targets while maintaining good quality customer conversations.

Key Responsibilities

Lead the Team: Guide, mentor, and support telecallers to perform their best every day.

Monitor Performance: Check daily calling numbers, follow-ups, and sales conversions.

Train & Coach: Help new team members learn the process and train existing staff on better communication and closing skills.

Handle Escalations: Solve difficult customer complaints or issues that telecallers cannot handle alone.

Reports: Create daily, weekly, and monthly reports on team performance and share them with management.

Motivate: Keep the team energetic,



positive, and focused through fun activities, incentives, and regular feedback.

Requirements / Skills Needed

Experience: 0 to 3 years of experience as a Telecaller or Team Leader in a BPO/sales environment.

Communication: Good speaking and listening skills in tamil.

Leadership: Ability to handle people, solve problems, and keep the team motivated.

Basic Tech Skills: Comfortable using computers, Excel, and CRM software to track data.

Positive Attitude: Goal-oriented and target-driven mindset.

Pay: ₹25,000.00 - ₹37,000.00 per month

Perks

- Flexible schedule
- Paid sick time
- Work from home

Work Location: In person

📌 Telecaling & team leader & brand promotion (Coimbatore)
🏢 Advance Business Systems
📍 Coimbatore