Job Summary Call Coordinator (Hindi Mandatory)

We are looking for a responsible and enthusiastic Call Coordinator to manage customer calls, handle enquiries, coordinate with internal teams, and ensure timely follow-ups. The ideal candidate should have good communication skills, fluency in Hindi (mandatory), basic computer knowledge, and the ability to maintain accurate records.

Roles & Responsibilities

- Handle incoming and outgoing calls professionally.
- Contact customers to understand their requirements and provide relevant information.
- Follow up on customer enquiries, leads, and pending requests.
- Coordinate with the sales and support teams to resolve customer queries.
- Schedule appointments, meetings, and customer follow-ups.
- Maintain daily call logs, customer details, and follow-up status.
- Update customer information and call reports in MS Excel.
- Prepare daily, weekly, and monthly call activity reports.
- Ensure all customer enquiries are addressed on time.
- Make reminder calls regarding appointments and pending activities.




- Share important customer feedback with the concerned departments.
- Maintain a polite and professional approach while communicating with customers.
- Ensure proper documentation of customer interactions.
- Support the team in achieving daily calling and follow-up targets.
- Handle customer complaints and escalate complex issues to the appropriate team.
- Maintain confidentiality of customer information and company data.

Requirements
- Any Degree or Diploma.
- Freshers and experienced candidates can apply.
- Fluency in Hindi is mandatory.
- Good verbal communication and interpersonal skills.
- Basic knowledge of MS Excel, MS Word, and email communication.
- Ability to handle customer calls confidently.
- Positive listening, problem-solving, and coordination skills.
- Ability to manage multiple tasks and follow-ups.
- Strong attention to detail and record-keeping skills.
- Positive attitude and willingness to learn.

HR : 97900 99302

📌 Tele Caller Hindi (Chennai)
🏢 ASCENT E-DIGIT SOLUTIONS
📍 Chennai