Customer Support Executive

Company: Augmont Gold For All

Department: Customer Support / Collections

Job Location: Recent Town, Yelahanka, Bangalore

Position: Customer Support Executive

Job Responsibilities

- Handle inbound and outbound customer calls.
- Follow up with customers regarding overdue gold loan payments.
- Conduct recovery and collection follow-ups.
- Contact customers for pending interest payments and margin shortfalls.
- Handle customer queries, objections, and complaints professionally.
- Convince and negotiate with customers for timely payments.
- Maintain daily calling reports and update CRM records.
- Achieve assigned calling, collection, and recovery targets.
- Maintain good customer relationships and ensure professional customer handling.

Candidate Requirements

- Female candidates preferred.




- Immediate joiners preferred.
- Good verbal communication skills.
- Knowledge of multiple languages is preferred.
- Experience in Customer Support / Telecalling / Banking / NBFC / Collections is preferred.
- Basic understanding of gold loan products and interest calculations.
- Good negotiation and customer-handling skills.

Employee Advantages

- Provident Fund (PF)
- Employee State Insurance (ESI)
- Insurance Benefits
- Learning & Development Opportunities

Contact Details

Vasanth D – Regional HR

Company: Augmont Gold For All

Mobile: 93442 50479

Email: [email protected]

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