Role & responsibilities

- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.

- Diagnose and resolve issues related to Windows OS, applications, drivers, and system software.

- Provide technical support through phone, email, remote assistance, and onsite support.

- Install and configure software, applications, antivirus solutions, and system updates.

- Troubleshoot basic networking issues related to LAN, Wi-Fi, Internet, VPN, TCP/IP, DNS, and DHCP.

- Perform hardware upgrades, replacements, preventive maintenance, and routine system checks.

- Manage user accounts, passwords, permissions, and access-related requests.

- Maintain and update IT asset records and inventory.

- Monitor and resolve helpdesk tickets within defined SLA timelines.

- Coordinate with external vendors for hardware repairs, software issues, and technical support.

- Perform system backups, security checks, and basic data recovery activities.

- Escalate complex technical issues to the appropriate IT team or service provider.

- Ensure IT systems and end-user devices remain secure, updated, and operational.

📌 Technical Support Engineer (Ahmedabad)
🏢 Petpooja
📍 Ahmedabad