Key Responsibilities:

Technical Support & Troubleshooting

1. Install, modify, and perform minor repairs on computer hardware and software systems
2. Resolve technical tickets and troubleshoot system, software, and process-related issues
3. Maintain system functionality by testing and monitoring computer components
4. Perform debugging, issue diagnosis, and resolution for user-reported problems

System, Network & Software Management

1. Assist in the design and implementation of basic networks
2. Install software, applications, and system updates for workflow requirements
3. Perform software, network, and database performance tuning
4. Test compatibility of new programs with existing systems
5. Maintain documentation of hardware and software updates

User Support & Training

1. Consult users to identify appropriate hardware and software requirements
2. Train users on new software and systems (in-person and digital methods)
3. Prepare user guides, reference materials, and basic operation instructions
4. Provide continuous technical assistance to ensure user productivity

IT Operations & Improvement

1. Evaluate vendor software and compatibility with existing systems
2. Assist in technical purchasing decisions by gathering and evaluating data
3. Track and adopt new technical advancements and best practices
4. Support continuous improvement in IT processes and system efficiency

Qualification & Experience:

1. BCA (Bachelor of Computer Applications)



and MCA (Master of Computer Applications)
2. Graduate in IT / Computer Science or a related technical field
3. Experience in a technical support/IT support role preferred (freshers with strong technical fundamentals can be considered)

Technical Skills:

1. Knowledge of hardware troubleshooting, OS, and system maintenance
2. Basic understanding of networking principles
3. Software installation, maintenance, and testing skills
4. Familiarity with databases and system performance tuning
5. Knowledge of scripting/programming languages such as Python, JavaScript, Java, C#, SQL (basic level)

Behavioural & Professional Skills:

1. Good communication and interpersonal skills
2. Strong problem-solving and troubleshooting ability
3. Ability to explain technical concepts to non-technical users
4. Customer-service-oriented mindset
5. Ability to work under pressure and prioritize tasks
6. Process improvement mindset
7. Collaborative and team-oriented approach
8. Hands-on attitude with strong execution focus

Perks and Advantages:

1. Competitive fixed salary.
2. Opportunity to work with a growing technology organization.
3. Hands-on experience with technical support and troubleshooting.
4. Training and learning opportunities.
5. Career growth into senior technical support engineer / team lead / IT support roles.
6. Friendly and professional work environment.

📌 Technical Support Executive (India)
🏢 DATAMAN COMPUTER SYSTEMS
📍 India