Description Handle incoming IT support tickets and service requests Troubleshoot issues related to: Windows/Mac OS HP hardware (laptops, printers, desktops) Network connectivity issues Perform remote diagnostics using support tools Resolve escalated L1 tickets requiring deeper analysis (L1.5 level) Install, configure, and update software applications Document issues and resolutions in ticketing systems (e.g., ServiceNow, Remedy) Escalate complex issues to L2/L3 teams when needed Ensure SLA (Service Level Agreement) compliance Key Responsibilities Handle incoming IT support tickets and service requests Troubleshoot issues related to: Windows/Mac OS HP hardware (laptops, printers, desktops)



Network connectivity issues Perform remote diagnostics using support tools Resolve escalated L1 tickets requiring deeper analysis (L1.5 level) Install, configure, and update software applications Document issues and resolutions in ticketing systems (e.g., ServiceNow, Remedy) Escalate complex issues to L2/L3 teams when needed Ensure SLA (Service Level Agreement) compliance

Pay: ₹260,000.00 - ₹520,000.00 per year

Perks

- Health insurance
- Paid time off
- Provident Fund

Language:
- Hindi (Preferred)

Location:
- Bengaluru, Karnataka (Preferred)

Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)

Work Location: In person

📌 Technical Support Engineer (Bengaluru)
🏢 Joulestowatts
📍 Bengaluru