Job highlights

- 3-5 years call centre experience with ticketing and IT troubleshooting skills

- Handle inbound/outbound calls, log user issues, troubleshoot and escalate problems, collaborate with teams

Call Centre Executive

- Certification in customer service or call centre operations is a plus.

Experience:

- 3-5 years of experience in a call centre or customer service role.

- Proven track record of handling inbound and outbound calls in a professional manner.

- Experience in logging user issues and accurately documenting details in a ticketing system.

- Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams.

- Familiarity with call centre software and systems (e.g., CRM

- Knowledge of IT systems, software applications,



and troubleshooting techniques.

- Familiarity with government IT policies and procedures.

- Ability to work collaboratively with cross functional teams to resolve user issues.

- Patience and empathy to handle user concerns and complaints effectively.

- Solid problem-solving skills and attention to detail in resolving user issues.

- Adaptability to learn new tools and technologies quickly.

- Customer-focused mindset with a commitment to delivering high-quality service and support.

- Ability to maintain composure and professionalism during high pressure situations.

📌 Technical Support Executive (New Delhi)
🏢 Amantya Technologies
📍 New Delhi