We are looking for an L1 Technical Support Engineer to provide first-level technical assistance for Kaspersky security products through phone, email, and web-based ticketing systems.

Roles and Responsibilities

- Handle and log customer incidents, classify tickets, and prioritize requests based on SLAs.
- Troubleshoot basic Kaspersky-related issues, including agent installation, licensing, activation, updates, and policy configuration.
- Perform basic troubleshooting across Windows, Windows Server, and Linux environments.
- Analyze product logs, Windows Event Logs, and basic network connectivity issues.
- Guide customers using official Kaspersky documentation, portals, and internal knowledge bases.




- Collect diagnostic logs using tools such as GetSystemInfo and escalate complex issues to L2/R&D; teams.
- Maintain accurate ticket documentation and perform proper shift handovers.

Required Skills

- Basic knowledge of Windows, Windows Server, and Linux.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
- Knowledge of antivirus and endpoint security solutions.
- Basic troubleshooting and log analysis skills.
- Valuable communication and customer-handling skills.
- Familiarity with ticketing systems and SLA management.
- Willingness to work in 24x7 rotational shifts.

Pay: Up to ₹250,000.00 per year

Work Location: In person

📌 Technical Support Engineer (Mumbai)
🏢 ComUnus Technologies
📍 Mumbai