Position: Technical Support Analyst

Experience: 1+ Years (Preferred)

Location: Vadodara, Gujarat(Onsite)

Job Type: Full time

Shift: Night Shift (After Midnight)

Role & responsibilities

1. Technical Support: Provide technical assistance to customers and internal teams by resolving software, hardware, and application-related issues.
2. Troubleshooting: Identify, analyze, and resolve technical issues related to software applications, databases, POS systems, and network connectivity.
3. Application Support: Handle application-related queries, investigate system errors, and ensure smooth functioning of business applications.
4. SQL & Database Management: Execute basic SQL queries, retrieve data, investigate database-related issues, and assist in resolving database errors.
5. POS System Support: Provide support for POS, retail, billing, and inventory management systems.
6. Issue Monitoring: Monitor reported issues, track their progress,



and ensure timely resolution within defined timelines.
7. Coordination: Coordinate with development and technical teams to resolve complex technical issues.
8. Remote Support: Assist customers remotely using tools such as AnyDesk, TeamViewer, or other remote access applications.
9. Documentation: Maintain proper records of customer queries, technical issues, troubleshooting steps, and resolutions.
10. Customer Communication: Communicate professionally with customers, provide regular updates, and ensure customer satisfaction.
11. Technical Investigation: Analyse application logs, identify recurring issues, and help prevent similar problems in the future.
12. Shift Handover: Maintain proper communication and handover of pending issues to the next support team.

📌 Technical Support Analyst (Vadodara)
🏢 Gokul Software Solution
📍 Vadodara