Experience/Qualifications Required

- Must be a Graduate , Technical degree preferred

- 1-3 years of experience with International Technical Support Center, Enterprise Support is preferred

- Experience in troubleshooting software on Windows and /or Mac operating systems.

- Technical Support or implementation experience, supporting enterprise software solutions.

- Experience working in a team setting, managing a diverse workload

- Outstanding written & verbal communication skills in English with a neutral accent

- Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML,

JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)

- Ability to multi-task and perform effectively under pressure

- Excellent analytical skills and ability to navigate challenging situations in a professional manner.

- General cultural awareness, particularly for agents who are supporting customers in a region other than the one

theyre located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).

📌 Technical support Engineer I (Gurugram)
🏢 TESCRA
📍 Gurugram