Requirements :

- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or related fields.
- 8+ years of qualified experience.
- 5+ years of experience working with Salesforce core ecosystem components, including Service Cloud and Order Management/Servicing.
- 5+ years of experience developing, unit testing, deploying, and troubleshooting Apex code.
- Demonstrated expertise integrating with RESTful APIs, including designing resilient client integrations and handling schema evolution, failures, and performance concerns.
- Experience with Conversational AI platforms like AgentForce, [24]7.ai, Kore.ai, or Amazon Lex is preferred.
- Demonstrated expertise in architecting and evolving CI/CD pipelines, applying Continuous Delivery best practices to improve reliability, speed, and quality of software delivery.
- Experience with Agile frameworks such as Scrum or Kanban.
- Experience participating in on-call support rotations, using operational insights to drive improvements in application design, monitoring, and resiliency.
- Demonstrated ability to communicate complex technical concepts clearly and effectively.

📌 Technical Lead - Salesforce Service Cloud (India)
🏢 Sampoorna Computer People
📍 India