to troubleshoot technical issues, provide advanced support, and ensure timely resolution of incidents. The ideal candidate should have strong technical troubleshooting skills, good communication abilities, and a willingness to work exclusively in night shifts.
Key Responsibilities
- Provide Level 2 technical support for hardware, software, network, and system-related issues.
- Diagnose, troubleshoot, and resolve technical incidents escalated from the L1 support team.
- Perform root cause analysis and implement appropriate corrective actions.
- Manage incident tickets, track resolutions, and maintain accurate documentation.
- Troubleshoot operating system, application, connectivity, and user access issues.
- Coordinate with internal technical teams and other stakeholders to resolve complex issues.
- Ensure compliance with service-level agreements (SLAs) and support procedures.
- Maintain qualified communication with users and provide timely updates on issue resolution.
Required Skills
- Strong troubleshooting and problem-solving abilities.
- Knowledge of hardware, software, operating systems, networking, and technical support processes.
- Experience handling L2 escalations and incident management.
- Familiarity with ticketing tools and IT service management processes.
- Good verbal and written communication skills.
- Ability to work independently and manage multiple support requests.
- Willingness to work in a permanent night shift with no day-shift rotation .
This job is provided by Shine.com
📌 Tech Support Executive (Coimbatore)
🏢 KG Invicta Services (KGiS)
📍 Coimbatore
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