: Sales Team Leader (Health Insurance - Outbound Sales)

- Industry Type: BPM / BPO / Health Insurance
- Department: Outbound Sales, Customer Success & Operations
- Employment Type: Full Time, Permanent
- Work Location: Kadubeesanahalli, Bengaluru
- Mode: In office

Role Overview We are seeking a dynamic and results-driven Sales Team Leader to spearhead our outbound sales and escalation management operations. In this role, you will own the end-to-end handling of high-priority customer escalations, lead a dedicated team of outbound sales specialists, and drive high-volume revenue targets using advanced dialer systems. You will collaborate closely with Operations, Product, and Client Success teams to ensure timely, compliant, and customer-centric resolutions while meeting ambitious sales conversion goals.

Key Responsibilities

- Outbound Sales & Target Achievement: Drive the team to consistently achieve and exceed daily, weekly, and monthly sales targets, conversion ratios, and revenue goals for health insurance products.
- Dialer Management & Optimization: Manage outbound dialer campaigns (e.g., predictive/progressive dialers), monitor login hours, connect rates, drop rates, and ensure agents maintain optimal talk-time and productivity levels.
- Team Leadership & People Management: Lead, mentor, and motivate a team of Outbound Sales Specialists and support executives.
- Escalation & Resolution Management: Own the end-to-end resolution of high-priority, complex customer escalations,



balancing company policies with client retention.
- Target & KPI Tracking: Track core call-center metrics including sales conversion, Average Handling Time (AHT), first-response time, CSAT/NPS, and quality scores.
- Coaching & Development: Conduct regular call monitoring, provide real-time floor coaching, hold structured 1:1 performance reviews, and run calibration sessions for pitch accuracy and compliance.

Candidate Requirements & Key Skills

- Experience:
- Mandatory Team Leader experience in the Customer Support / Outbound Sales / BPO / BPM domain.
- Proven track record of hitting and exceeding sales targets in a high-pressure outbound environment.
- Technical & Domain Expertise:
- Hands-on experience working with outbound dialer tools/software (e.g., Ameyo, Avaya, Vicidial, or similar CRM/dialer integrations).
- Strong understanding of health insurance products, lead qualification, and telesales processes.
- Metrics & Analytics: Deep knowledge of call center metrics, KPIs, SLAs, conversion tracking, and agent productivity management.
- Communication: Excellent verbal and written communication skills in English and Hindi (fluency in both is mandatory).
- Availability: Immediate joiners are highly preferred.

Contact -Radhika TR -(phone hidden) [email protected]

Role: Team LeaderIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole

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