ROLE OVERVIEW

We are seeking a skilled SCCM/Intune Engineer to join NTT DATA's India EPM Delivery Centre. This mid-level role involves independently managing end-to-end endpoint lifecycle operations OS deployment, patch management, application delivery, and device compliance — for large global enterprise clients. The engineer will handle complex L2/L3 incidents, contribute to platform improvements, and serve as a reliable technical contributor within NTT DATA's EPM managed services practice supporting clients across US, APAC, and EMEA geographies.

KEY RESPONSIBILITIESOS Deployment & Image Management• Design, build, and maintain Windows 10/11 OSD task sequences using SCCM/MDT integration for global client environments.

- Manage WinPE boot images, driver packages, and deployment boundaries for OSD operations.
- Support OS refresh, wipe-and-reload, and in-place upgrade deployment scenarios.
- Troubleshoot OSD failures including PXE boot issues, task sequence errors, and driver conflicts.
- Contribute to Windows Autopilot profile configuration and deployment for Intune-managed devices.
- Maintain image documentation including build standards, versioning, and patch currency records.

Patch Management

- Own end-to-end patch management operations for SCCM-managed and Intune-managed endpoints across client accounts.
- Configure and manage Automatic Deployment Rules (ADRs) for monthly Microsoft Patch Tuesday cycles.
- Manage Windows Update for Business (WUfB) rings, feature update policies, and quality update deferrals in Intune.
- Perform patch impact analysis, rollback planning, and emergency patching for zero-day vulnerabilities.
- Generate and present patch compliance dashboards and exception reports to delivery leads and client stakeholders.
- Coordinate with security teams to address Qualys/vulnerability scan findings within SLA timelines.





Application & Software Management
- Manage complex application deployments using SCCM applications with detection methods, requirements, and dependencies.
- Package enterprise applications using .intunewin format and deploy via Intune with advanced targeting.
- Support software metering, asset intelligence, and license management activities in SCCM.
- Design and implement application supersedence and uninstall workflows.
- Collaborate with app packaging teams to validate and test packaged software before production deployment.

Infrastructure & Platform Management
- Monitor and maintain SCCM site server health, DP replication, and component status for client environments.
- Manage Intune connector, certificate infrastructure, and Intune service health.
- Develop PowerShell scripts for endpoint automation, reporting, and operational efficiency improvements.
- Handle L2/L3 escalations with thorough root cause analysis and permanent fix documentation.
- Participate in change management, CAB reviews, and client operational governance calls during IST business hours.

REQUIRED SKILLS

- Microsoft SCCM/ConfigMgr — OSD, applications, patch management, collections, and reporting (proficient)
- Microsoft Intune — device management, compliance, WUfB, Win32 app deployment, Autopilot
- Windows 10/11 image management — task sequences, WinPE, driver management, MDT integration
- Azure AD and Hybrid Azure AD join configurations, conditional access, and co-management
- PowerShell scripting for automation, reporting, and endpoint remediation
- SQL/WQL queries for SCCM inventory and compliance reporting
- ITSM operations — incident, problem, and change management (ServiceNow or equivalent)
- Strong written and spoken English for client-facing delivery and documentationRole & responsibilities

Preferred candidate profile

Perks and perks

📌 System Administrator (Delhi)
🏢 NTT DATA
📍 Delhi