Fully remote - This role is open as 12 Months duration with GOOGLE (Project Extension/Termination Depends on your performance can say it's a long term deal)

Work time zone – US PST time zone, 8 am-5 pm which is night shift in India from 08:30/9 PM IST to 05:30/6 AM IST or India Standard Time

RESPONSIBILITIES

Run the daily operating rhythm: stand-ups, lane assignments, workload balancing, and end-of-day status across the team.

Assign and rebalance lanes as volumes shift between integrators, sites, and commodities.

Own SLA and KPI performance for the India team, including OTD, ASN timeliness, GR posting, and exception aging. Spot the trend before client does.

Act as first escalation point for the analysts. Decide, unblock, or escalate to the US Program Lead with a recommended action attached.

Prepare and present team results in weekly business reviews, and contribute the operational content for monthly KPI reports and QBRs.

Onboard and train current hires, build cross-training so no lane depends on one person, and maintain backup coverage for leave and attrition.

Own the SOP library: keep procedures current, close gaps when the process changes, and standardize practices between the Hyve and Ericsson lanes.





Give regular performance feedback, flag capability gaps early, and sit on the interview panel for future hires.

REQUIRED EXPERIENCE AND SKILLS

Eight or more years in hands-on supply chain operations, with at least three years leading a team of five or more.

Hands-on ERP fluency, ideally SAP MM, covering master data, PO, and inventory transactions. Able to validate an analyst’s work, not just review it.

Physical goods experience in hardware, manufacturing, or data center environments, including international cross-border shipping and inventory management.

Proven ownership of SLAs and operational KPIs, with experience presenting performance and root cause to client or senior stakeholders.

Strong Excel and client Sheets. Builds trackers, dashboards, and team-level reporting independently.

Executive-grade written and spoken English. Can hold the room in a live client review and push back on a supplier without damaging the relationship.

Able to sustain meaningful overlap with US Pacific-time stakeholders, and comfortable with ambiguity and shifting priorities.

📌 Supply Chain Manager - Lead AT REMOTE - US HRS Night shift in India (Gurugram)
🏢 Calance
📍 Gurugram