Supply Chain/ Customer Success Coordinator

Department: Supply Chain /CS Operations

Designation: Supply Chain /CS Coordinator

Reporting To: Head Customer Success

Location: Head Office

1. Job Purpose To ensure effective coordination between Sales, Customer Success, Production Planning, Procurement, Stores and Logistics to ensure the timely availability of raw materials, production planning and finished goods dispatches, thereby ensuring uninterrupted supply and customer satisfaction.

2. Key Responsibilities

A. Demand Planning & Coordination

1. Collect monthly sales forecasts from the respective business divisions.
2. Coordinate with the Sales to consolidate demand forecasts/Safety stocks.
3. Monitor the monthly forecast against actual sales and identify significant deviations.
4. Ensure timely submission of Production Sales Orders (PSO) and Reorder Levels (ROL).
5. Coordinate with production planning teams to ensure production plans are aligned with customer requirements.

B. Raw Material Planning & Procurement Coordination

1. Coordinate with the planning and procurement teams to ensure raw material availability as per production requirements.
2. Ensure timely submission of raw material requirements based on the approved production plan.
3. Follow up with the procurement team for Purchase Requisitions (PR) and Purchase Orders (PO).
4. Obtain and update expected delivery dates (ETA) of raw materials.
5. Highlight potential raw material shortages and their impact on production schedules.
6. Monitor critical and imported raw materials to avoid production disruptions.

C.



Production Planning & Monitoring

1. Coordinate with manufacturing units to monitor production against the approved plan.
2. Track production order status and ensure adherence to committed timelines.
3. Identify production delays and coordinate with concerned departments for resolution.
4. Monitor pending production orders and ensure timely completion.
5. Ensure prioritisation of key customer orders and urgent requirements.

D. Inventory Management

1. Monitor raw material, work-in-progress (WIP) and finished goods inventory.
2. Track stock availability against monthly demand and production requirements.
3. Monitor inventory levels against defined ROL and safety stock.
4. Coordinate inter-location stock transfers wherever required.
5. Highlight potential stock-outs and excess inventory to management.

E. Dispatch & Logistics Coordination

1. Coordinate with the dispatch team to ensure timely delivery of finished goods.
2. Monitor pending dispatches and ensure adherence to customer delivery commitments.
3. Coordinate with Customer Success to prioritise urgent and key customer orders.
4. Communicate with customers order status, despatch status etc
5. Track transporter performance and delivery timelines.
6. Escalate dispatch delays and logistical challenges to the concerned stakeholders.

F. Order Management/Customer Master/NPP

1. Coordinate with CS coordinators to ensure error free orders are raised
2. Customer code creation
3. NPP follow up with stake holders

F. MIS & Reporting

1. Prepare daily/weekly/monthly supply chain MIS reports.

📌 Supply Chain Executive (Mumbai)
🏢 Rossari Biotech
📍 Mumbai