About

Falsa is a contemporary Indian occasion wear label known for handcrafted textiles and timeless designs. We are looking for a friendly, organized, and customer-focused individual to manage our boutique and provide an exceptional client experience.

Job Location - Shahpurjat, New Delhi

Key Responsibilities:

- Welcome and assist walk-in clients at the store.
- Communicate with clients over WhatsApp, Instagram, and phone calls.
- Follow up on customer enquiries and appointments.
- Guide clients through collections and help them choose outfits based on their requirements.
- Coordinate trial appointments, alterations, and order updates.
- Maintain the store’s appearance and ensure garments are displayed neatly.
- Handle billing, basic stock updates, and daily store operations.
- Coordinate with the production team regarding customer orders and delivery timelines.
- Build warm, long-term relationships with clients through excellent communication and service.

Requirements

- 1–3 years of experience in a boutique, designer store,



or premium fashion retail (experience in Shahpur Jat or a similar designer retail environment is preferred).
- Excellent spoken Hindi and English.
- Confident in handling client conversations over phone, WhatsApp, and in person.
- Friendly, presentable, and well-groomed.
- Basic knowledge of Microsoft Excel and billing systems is a plus.
- Responsible, punctual, and eager to learn.

Skills

- Excellent communication and interpersonal skills
- Customer service and relationship building
- Robust organizational skills
- Attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer and smartphone proficiency

Salary will be based on experience and skills.

If you enjoy interacting with people, have a passion for fashion, and can create a welcoming experience for every client, we’d love to hear from you.

📌 Store & Sales Assistant (New Delhi)
🏢 FALSA
📍 New Delhi